1. Withdrawal requests
A verified user can request a withdrawal from the dashboard when the account has sufficient available wallet balance.
Withdrawal requests go to admin review first.
2. Admin approval
An administrator checks the user status, KYC status, wallet ledger, payment history, risk flags and payout account before approving or rejecting.
3. Holds, refunds and mismatches
Withdrawals may be delayed if payment records, ticket records, identity documents, bank details or risk flags require manual review.
4. Final settings
Minimum withdrawal amount, maximum withdrawal amount, review SLA, payout provider and payout fees are set by the platform operator.